Terms & Conditions

Pikooly (Bangladesh)

Introduction

Welcome to Pikooly.
These Terms & Conditions govern your access to and use of the Pikooly website (“Website”), through which users can browse, select, and order flowers, gifts, cakes, lifestyle products, and selected services within Bangladesh.

By accessing or using this Website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Disclaimer, and any other policies displayed on the Website. If you do not agree, please do not use the Website.

Definitions

  • “Pikooly”, “We”, “Us”, “Our” refers to the owner and operator of the Pikooly website.
  • “User”, “You”, “Your” refers to any person accessing or using the Website.
  • “Website” refers only to Pikooly’s official website. Pikooly does not operate any mobile application.

Eligibility

You must be at least 18 years old or using the Website under the supervision of a parent or legal guardian.
By using the Website, you confirm that all information provided by you is accurate and complete.

Scope of Services

Pikooly offers the following categories through its Website:

  • Flowers
  • Gifts
  • Cakes
  • Lifestyle products
  • Selected services (as listed on the Website)

All products and services are available within Bangladesh only.

Orders & Acceptance

  • Placing an order on the Website constitutes an offer to purchase.
  • An order is considered confirmed only after successful payment and order confirmation.
  • Pikooly reserves the right to accept, reject, or cancel any order at its discretion.

Pricing & Payment

  • All prices are displayed in Bangladeshi Taka (BDT) unless stated otherwise.
  • Payments must be completed through available online payment methods.
  • Pikooly is not responsible for payment failures caused by banks, gateways, or third-party services.

Delivery

  • Delivery is available within Bangladesh only.
  • Delivery timelines are estimates and may vary due to weather, traffic, public holidays, political conditions, or other unforeseen circumstances.
  • Pikooly shall not be liable for delays caused by factors beyond its reasonable control.

Cancellations & Refunds

  • Order cancellation may be allowed within a limited time frame, as mentioned on the Website.
  • Customized, perishable, or already dispatched items (such as cakes and flowers) may not be eligible for cancellation or refund.
  • Approved refunds will be processed through the original payment method within a reasonable time.

User Responsibilities

You agree that you will:

  • Provide accurate delivery and contact information
  • Not misuse the Website or engage in fraudulent, abusive, or unlawful activities
  • Not violate any applicable laws or third-party rights

Intellectual Property

All content on the Website, including logos, text, images, graphics, and designs, is the intellectual property of Pikooly.
Unauthorized copying, reproduction, or distribution is strictly prohibited.

Limitation of Liability

Pikooly shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the Website
  • Delays or failures in delivery
  • Acts or omissions of third-party delivery partners

Suspension or Termination

Pikooly reserves the right to suspend or terminate user access to the Website, without prior notice, if these Terms & Conditions are violated.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any disputes shall fall under the exclusive jurisdiction of the courts of Bangladesh.

Modifications

Pikooly may update or modify these Terms & Conditions at any time.
Continued use of the Website after changes indicates acceptance of the updated terms.

Contact Information

For any questions or concerns, please contact us at:
📧 Email: [email protected]
📞 Phone: +8801410244421