Our Refund & Return Commitment
At Pikooly, we want every order to bring a smile. If something is not right with your delivery, we are here to help.
1. Eligibility for Refund or Replacement
Product delivered damaged, wilted, or in unsatisfactory condition.
Wrong product delivered.
Order not delivered on the scheduled delivery date due to our fault.
2. Reporting Window
Please report any issue within 24 hours of delivery with clear photos of the product and packaging via WhatsApp or email.
3. Refund Process
After verification, we will offer a free replacement or a full refund.
Refunds are processed to your original payment method within 7–10 business days.
For Cash on Delivery orders, refunds are sent via bKash, Nagad, or bank transfer.
4. Non-Refundable Cases
Personalized or custom-made bouquets and cakes (unless damaged).
Wrong recipient details provided by the customer.
Recipient not available at the delivery address.
5. Contact Us
For any refund or return request, please contact our customer support team. We are committed to resolving every concern fairly and quickly.
